Refund and Return Policy

Last Updated: March, 2024

Thank you for shopping at Protobrand Nigeria Limited. We appreciate your trust and are committed to providing you with a satisfactory shopping experience. Please read our return policy carefully to understand your rights and obligations.

1. Eligibility For Returns

1.1 Defective or Damaged Products:

• We strive to ensure that all products are of the highest quality. If you receive a defective or damaged product, please get in touch with our customer service within seven days.

1.2 Incorrect or Incomplete Orders:

• If you receive an incorrect item or an incomplete order, please notify us within seven days of receiving the shipment.

1.3 Change of Mind:

• For non-defective and non-damaged items, we accept returns for a refund or exchange within seven days of the original purchase date. Please note that return shipping costs may apply.

1. Return Procedure

2.1 Contact Customer Service:

• To initiate a return, please get in touch with our customer service team at  contact@protobrandnigeria.co with your order number, a description of the issue, and supporting photos, if applicable.

2.2 Return Authorization:

• Once your return request is approved, we will send you a return authorization (RA) number and instructions for returning the item.

2.3 Package the Item:

• Please pack the item securely in its original packaging, including all accessories, manuals, and any other items that came with the product.

2.4 Ship the Item:

• Please ship the item to the address provided with the RA number and include it on the package. Return shipping costs are the customer’s responsibility unless the return is due to a defective or damaged product.

1. Refund Or Exchange

3.1 Refund:

• Upon receiving and inspecting the returned item, we will process your refund within five business days. The refund will be issued using the original payment method used for the purchase.

3.2 Exchange:

• If you requested an exchange, we will process the replacement shipment within five business days of receiving the returned item.

1. Exclusions

4.1 Final Sale Items:

• Certain items marked as “final sale” are not eligible for return or exchange unless they are defective or damaged.

1. Customer Responsibilities

5.1 Return Condition:

• Returned items must be in their original condition, unused, and with all original tags and packaging.

5.2 Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to a defective or damaged product.

1. Contact Us

If you have any questions about our return policy, please get in touch with our customer service team at contact@protobrandnigeria.co